Professional Support Without the Enterprise Price Tag
Transform your chaotic inbox into a streamlined, measurable support system. Multi-channel ticketing, SLA tracking, knowledge base, and automation - all integrated with your existing BDM Hub tools.
Support That Scales
Why Businesses Choose BDM HelpDesk
Stop losing customer inquiries in cluttered inboxes. Get professional support management that grows with your business.
Centralized Support Inbox
Every email, portal submission, and WhatsApp message becomes a trackable ticket. Nothing falls through the cracks - every customer gets a response.
- • Email-to-ticket conversion
- • Multi-channel integration
- • Automatic ticket numbering
Clear Team Accountability
See who's handling what at a glance. Track response times, workloads, and performance metrics for every team member.
- • Agent assignment tracking
- • Workload balancing
- • Performance dashboards
Never Miss a Deadline
Set response and resolution targets with automatic SLA tracking. Get warnings before breaches and escalate overdue tickets automatically.
- • Business hours calculation
- • Breach warnings & alerts
- • SLA compliance reports
Reduce Ticket Volume
Empower customers with a searchable knowledge base. Common questions get answered 24/7 without creating tickets - saving your team hours every week.
- • Rich content articles
- • Category organization
- • Article feedback & analytics
Smart Automation
Auto-assign tickets, send instant confirmations, and trigger workflows based on keywords. Reduce manual work with intelligent automation rules.
- • Auto-assignment rules
- • Canned responses
- • Workflow triggers
Data-Driven Insights
Track what gets measured. Monitor team performance, identify common issues, and measure customer satisfaction with comprehensive analytics.
- • Agent performance metrics
- • Trend analysis
- • Satisfaction ratings
Complete HelpDesk Features
Enterprise-grade support capabilities designed specifically for growing businesses.
Intelligent Ticket Management
Every support request becomes a trackable ticket with automatic routing, priority assignment, and status tracking. Never lose a customer inquiry again.
Priority & Status Tracking
Critical issues get immediate attention with color-coded priorities
Department Routing
Billing questions to Finance, technical issues to IT automatically
Team Collaboration
Internal notes, @mentions, and seamless ticket transfers
File Attachments
Screenshots, documents, and files attached to tickets
Sample Ticket View
Knowledge Base Portal
Customer Self-Service Portal
Reduce ticket volume by 40% or more with a branded customer portal. Customers search your knowledge base, submit tickets, and track status - all without emailing.
Searchable Knowledge Base
Rich articles with images, videos, and step-by-step guides
Ticket Submission & Tracking
Customers check their ticket status anytime, 24/7
Satisfaction Ratings
Collect feedback after every resolved ticket
Powerful BDM Suite Integration
BDM HelpDesk works seamlessly with every other plugin in the suite. Customer data flows automatically - no exports, imports, or switching between apps.
BDM CRM Sync
Customer records automatically link between CRM and HelpDesk. See complete ticket history when viewing any customer profile - no context switching.
- • Customer data sync
- • Ticket history on profiles
- • Deal-related inquiries
BDM WhatsApp Link
Convert WhatsApp messages into support tickets automatically. Manage all customer communication channels from one unified inbox.
- • Message-to-ticket conversion
- • Unified inbox view
- • Reply from HelpDesk
BDM Mailer Sync
Send satisfaction surveys, follow-up emails, and support newsletters through your existing BDM Mailer campaigns and templates.
- • Satisfaction surveys
- • Follow-up campaigns
- • Template library
BDM Accounting Link
Billing inquiries automatically link to customer invoices and transactions. Agents see payment history without logging into accounting.
- • Invoice visibility
- • Payment status lookup
- • Billing ticket context
Order Lookup
Support agents can look up order details and transaction history directly from a ticket. Resolve "where's my order?" inquiries faster.
- • Order status lookup
- • Transaction history
- • Refund context
BDM Analytics
Support metrics feed into your unified business dashboard. Correlate support volume with sales, marketing campaigns, and operations.
- • Cross-plugin reporting
- • Business performance KPIs
- • Executive dashboards
The Difference Is Clear
See what you gain when you upgrade from email-based support to BDM HelpDesk.
Gmail/Outlook Chaos
- ✗ Customer emails buried in overflowing inboxes
- ✗ No way to track who's handling what
- ✗ Same questions answered over and over
- ✗ Tickets fall through the cracks
- ✗ No metrics on team performance
- ✗ "I think we replied to everyone..."
BDM HelpDesk Order
- ✓ Every request tracked as a numbered ticket
- ✓ Clear assignment and accountability
- ✓ Knowledge base reduces repeat questions 40%+
- ✓ SLA alerts before anything is missed
- ✓ Real-time performance dashboards
- ✓ "94% resolved within SLA, 4.7/5 rating"
Ready to Transform Your Customer Support?
Join businesses using BDM HelpDesk to deliver faster responses, happier customers, and measurable support improvements.
Questions? Contact our systems specialists at support@bdmhub.com
Christo
Business Direct Media
Typically replies within minutes